ORDERING AND DELIVERY INFORMATION
We try our best to have orders filled within 4-5 business days. Please send us an email at firstname.lastname@example.org before placing an order if you need it by a certain date, so we can confirm turnaround time (emails are answered Monday to Friday). Please also read the product descriptions, as some items (like custom items) might have a longer estimated turnaround time. Our business hours are Tuesday to Saturday from 10 AM to 5 PM, and orders are not fulfilled on Sundays or Mondays.
If one item in your order is scheduled to take longer, we will hold your whole order until each item is ready. If this will be an issue, please make two separate orders with the item that will take longer in an order on its own.
At this time, we are not able to offer any refunds or cancel orders. We do offer in-store exchanges within the same vendor if the item is the wrong size or defected.
*PLEASE NOTE: DELIVERY IS CURRENTLY UNAVAILABLE AT THIS TIME*
We deliver to select areas in Durham Region for a $5 flat rate. The areas included are Pickering, Ajax, Whitby (including Brooklin), Oshawa, and central and south Clarington. Please note: when ordering food items, your delivery may coincide with the food vendors drop-offs (which may only be once a week). Check product descriptions for more information.
We are still not doing shipping or delivery outside of those areas at this time.
CURBSIDE PICK UP
Orders for curbside pick up can be picked up at our Bowmanville location ONLY Wednesday to Saturday from 10 AM to 5 PM.
When you arrive, you must park in a designated curbside spot at our back entrance and follow the instructions on the sign. We will come out and bring your order to your vehicle.
IN-STORE PICK UP
In-store pick up is available at both locations during regular business hours. For Bowmanville, pick ups are at our main cash only (closest to our Church St entrance), and NOT at our cafe.